Ksalol 1mg is one of the reputed firms that sell quality healthcare medications and services to our customers. We understand that sometimes you might face issues like receiving a bad product or other problems, and in such cases, you may need to return the product or request a refund. Our team is dedicated to working hard to meet your expectations, and our motive is to provide a smooth and transparent process. Before requesting a refund, our team checks the eligibility.
Eligibility for Refunds
Ksalol Medical Pharmacy Online provides refunds to their customers under the following circumstances:
- If the Product received is defective or Damaged – You need to provide an image of the product or medicine received. If everything is found okay from your side, we will refund your amount. You must report the issue within 15 days of receiving the products.
- If you received an Incorrect Product Shipment – you will get your refund or exchange of the product at no additional cost.
- Order Cancellation – You can cancel the order, but the product must not have been dispatched. If you wish to cancel an order, request it before it has been shipped. Then only you will be able to get a full refund. However, once the order is shipped, the standard return policy will apply.
Standard Return Policy – If you are willing to return an item for some reason, make it happen within 10-15 days after you receive the parcel. You will get a refund, but we might subject it to a restocking fee. You will be eligible for a refund only when the product is unopened, unused, and in its original packaging. If you have used the medicine, we will not refund or return it.
How to Request a Return?
In order to initiate a return or request a refund, you must contact our representative through live chat support and explain the reason for your return or refund request. Your request will be assessed, and you will be responded to promptly. Make sure that the parcel is in its original condition by providing us images with all accessories and documentation. You will have to bear the shipping charges while sending the product back to us. We will inspect the product received and then check if it meets the eligibility criteria for the refund process. If everything is okay, you will get your refund within 10-15 working days. For this, you will have to provide your banking details, like account number, IFSC Code, Name of Bank, etc.
At Ksalol 1mg online pharmacy, we value our customers the most and never disappoint them. We have designed our return and refund policy transparently so that you don’t have to face any problems.